Shopping questions

How can I contact the store?

Email support@frostbusuua.shop or call 510-506-4172. Support availability is Weekdays 9 AM to 5 PM.

How is the order fulfilled?

No third-party fulfillment partner

How can I track an order?

When tracking is available, the tracking details are sent to the email used at checkout after dispatch.

Is there a restocking fee?

No restocking fee is charged for eligible returns.

Who operates this store?

FrostBuddy is operated by Cougar Investment. The business address is 2102 Wayside Ln, Belgium, Wisconsin, 53004, United States.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.

Can I return an item?

Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.